Automox Insiders – Customer Experience by Design: A Conversation with Kat Breeggemann, E18
Download MP3In this episode of Automox Insiders, host Maddie Regis sits down with Kat Breeggemann, Digital Customer Experience Manager at Automox, to explore her unique journey from journalism and communications into the world of customer success. Kat shares how a leap-of-faith internship opened the door to a career in CX, the pivotal moment she advocated for her own role, and why scaling digital experiences is the key to supporting thousands of end users effectively.
You’ll learn:
- What digital CX looks like in action
- How to transition your skillset into tech
- The importance of proactive, scalable customer education
- Why assuming user knowledge can break your product experience
- Career advice for new grads and professionals making a switch
Whether you're navigating your own tech career or building better customer journeys, this episode is full of practical insight and inspiring takeaways.
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Creators and Guests
Host
Maddie Regis
As the host of the Automox Insiders podcast, Maddie offers an exclusive glimpse behind the curtain of Automox. Each episode, crafted with care under Maddie’s direction, delves into the personal journeys, professional milestones, and the rich, diverse experiences of the individuals who fuel Automox's innovation. Through her engaging storytelling, insightful conversations, and sense of humor, Maddie not only highlights the technological prowess of Automox but also brings to light the human spirit driving its success.
