Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21
Download MP3In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.
You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.
If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.
Creators and Guests
Host
Maddie Regis
As the host of the Automox Insiders podcast, Maddie offers an exclusive glimpse behind the curtain of Automox. Each episode, crafted with care under Maddie’s direction, delves into the personal journeys, professional milestones, and the rich, diverse experiences of the individuals who fuel Automox's innovation. Through her engaging storytelling, insightful conversations, and sense of humor, Maddie not only highlights the technological prowess of Automox but also brings to light the human spirit driving its success.
