Hands-On IT – Making End Users Happy (and Maintaining Your Sanity), E19
Download MP3Is tech easier than people? For many IT pros, the answer is a resounding yes. In this episode, Landon Miles tackles one of IT’s biggest challenges: managing user expectations while maintaining your own mental wellbeing.
You’ll learn how to balance empathy with efficiency using proven frameworks like ITIL, SRE, and the NIST Cybersecurity Framework. Discover the people skills that drive career growth—active listening, clear communication, and trust-building—and why vulnerability (yes, that kind) belongs in your IT toolkit.
Creators and Guests
Host
Landon Miles
Landon Miles is the host of the Hands-On IT podcast. Landon’s profound passion for technology isn't just evident in his voice, it’s apparent in how he breaks down cutting-edge tech trends, formats user-friendly tutorials, and gets into the weeds of the complexities of IT technologies. His approach makes the Hands-On IT podcast an essential resource for both seasoned IT pros and those new to the field, looking to enrich their tech experience. With a background that spans various facets of technology, Landon brings a wealth of knowledge and practical insights to each episode.
