Product Talk – From Click to Fix: Bringing Automox Actions to Zendesk, E25
Download MP3What if your IT team could troubleshoot and remediate endpoint issues without ever leaving their service desk? In this episode, Steph Rizzuto and Katherine Chipdey break down the new Automox + Zendesk integration.
They cover what it does, why it matters, and how it's designed to cut meantime to remediation for IT teams. The integration surfaces real-time endpoint data directly inside Zendesk tickets. It also gives admins one-click actions like device restarts, patch deployment, and policy execution. Beyond reactive fixes, it flags automation gaps so fewer tickets get created in the first place. Plus, hear how the Splashtop remote desktop integration ties it all together when hands-on troubleshooting is needed. Whether you're running a lean IT team or managing thousands of endpoints, this one's worth a listen.
They cover what it does, why it matters, and how it's designed to cut meantime to remediation for IT teams. The integration surfaces real-time endpoint data directly inside Zendesk tickets. It also gives admins one-click actions like device restarts, patch deployment, and policy execution. Beyond reactive fixes, it flags automation gaps so fewer tickets get created in the first place. Plus, hear how the Splashtop remote desktop integration ties it all together when hands-on troubleshooting is needed. Whether you're running a lean IT team or managing thousands of endpoints, this one's worth a listen.
Creators and Guests
Host
Steph Rizzuto
Steph Rizzuto brings a technical savvy and deep product understanding to the ProductTalk podcast, making the more complex features of Automox's endpoint management software accessible and actionable. Her background as a Technical Product Manager is evident in her ability to dissect product nuances, offering listeners a masterclass in leveraging technology to enhance their IT operations. Alongside Peter Pflaster, Steph transforms product knowledge into a superpower for IT professionals, proving herself an indispensable guide in the tech landscape.
